Work at Home Position Available! Customer Support (Cable Industry) (Pensacola, FL)
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Are you looking for a job in a fast-paced and energetic environment? Do you have what it takes to provide customers with superior service and support by using your active listening and questioning skills? Do you have a firm understanding of, or desire to learn, technology and communication devices to help customers with their internet service?
Yes? We NEED you!
Sutherland's Work-At-Home division is currently hiring for customer-focused individuals just like you!
Note! These full-time positions are 100% work-from-home and are only available to residents of the contiguous United States.
As a Customer Support Representative, you work with a supportive, service-oriented team. We take our job and our customers seriously and are looking for only the best consultants. Here's what is expected from all of our consultants:
â€¢ Answer inbound calls from customers to assist with questions about products, services, answer basic programming questions, or troubleshoot issues
â€¢ Educate customers about a product or service they currently have
â€¢ Offer customers solutions through other products and services that would help to meet their needs using a service-to-sales approach
â€¢ Use active listening and probing question skills to help troubleshoot and resolve customer technical issues
â€¢ Verify customer account information and update necessary information, as needed
â€¢ Access the company databases and provide instructions to customers to determine the root cause of their problem
â€¢ Multi-task and interact with other departments to resolve customer needs, check status of work orders, and schedule appointments and service calls
â€¢ Ensure customer needs are met with follow-up calls and communications Handle multiple tasks simultaneously while creating an exceptional caller experience
â€¢ Driven for success and comfortable working independently
â€¢ Attend job-related training, refresher training, updates, and cross training
â€¢ Participate in team meetings and individual team meetings
â€¢ Read and stay up-to-date with reference materials, announcements, promotions, changes, specials, policies, and other company business
â€¢ Extensive paid training
â€¢ Unlimited advancement opportunities
â€¢ Performance bonuses
â€¢ Sales incentives
â€¢ Unique recognition programs
Does this sound like your dream job? It should, because it is!
To be eligible for this position, you need:
â€¢A high school diploma or GED
â€¢Basic PC keyboarding skills, basic Microsoft Office experience (Outlook, Word, Excel)
â€¢Direct client contact technical support experience (preferred)
â€¢Excellent verbal and written communication skills; proficient reading skills
â€¢Excellent problem diagnosis and problem-solving skills
â€¢Multi-tasking skills, showcased through the use of several applications
â€¢CRM application experience (preferred, but not required)
â€¢Service to sales experience (preferred, but not required)
Working from home is easiest when you are equipped with everything that you need! You must have:
â€¢Excellent Internet connectivity:
â€¢Access speeds of 1 Mbps upload and 5 Mbps download - the faster the better!
â€¢*Wireless and/or satellite Internet Service Providers are not compatible with our systems.
â€¢Productive work environment:
â€¢In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates.
â€¢A quiet and distraction-free, secure place to work.
â€¢A computer with:
â€¢1.6 Ghz Dual Core processor (the faster the processing environment, the better)
â€¢2 GB RAM
â€¢10 GB available hard drive space
â€¢One or more available USB ports (2.0 or greater)
â€¢Windows 7, Windows 8, Windows 8.1, or Windows 10
â€¢A headset that is/has:
â€¢*Preferred: Logitech USB H570e, Jabra UC Voice 150, or Microsoft Life Chat LX-6000 for Business
Sutherland is a drug free workplace, including our work-from-home positions.
Apply here today!