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Tech/ Phone Support - technical support - job employment

City: Austin
Date: 05 Jan 2018
Category: Technical Support

The Technical Support Specialist will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, resolving username and password problems, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, power cycling equipment, assisting with navigating around application menus and troubleshooting email issues. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Representatives will perform related work as required.
ESSENTIAL DUTIES AND RESPONSIBILITIES: The following are the essential functions of the position. The list is not exhaustive, and may be supplemented as necessary.
· Responsible for independently identifying, analyzing and resolving technical problems with Servers, workstations, WI-FI networks.
· Responds to requests for technical support, track, and monitors problems to insure a timely resolution.
· Support, monitor, test, and troubleshoot hardware/software problems pertaining to LAN/WAN.
· Maintains current knowledge of Kadirnet products, trends, and developments in IP, networking, and related technologies.
· Responsible for non-business hour On-Call support. (Evening and Weekends may be required)
· Performs other related duties as assigned.
JOB SPECIFICATIONS: The following are the knowledge, skills, and/or abilities preferred or required to perform this job.
• Ability to communicate effectively, both orally and in writing, with all levels of staff and end users.
• Ability to clearly document and record information.
• Excellent organizational and problem solving skills.
• Excellent customer service skills.
• Ability to function effectively in a fast-paced, team environment.
• Ability to learn on the fly, listen, and apply problem solving skills
• Available to work flexible hours including both scheduled and on call support, including weekends and holidays.
· Minimum of a High School Diploma/ GED
· Minimum 2 years of workstation administration experience required.
· Minimum 1 year of Operating system installation and configuration, Server Management, Windows, and Wi-Fi.
· Knowledge of cloud based solutions
• Knowledge of mobile device platforms and mobile device management solutions
• Advanced understanding of IP, Network planning, router configuration and management and firewalls.
• Technical degree or equivalent work experience preferred.
• Prior experience with troubleshooting data networks,
• Previous help desk experience.
WORKING CONDITIONS AND PHYSICAL DEMANDS: Reasonable accommodations are possible to enable people with disabilities to perform the essential responsibilities.
• Ability to lift objects that are 50 pounds or less.
• Physical demands typical of an office environment including sitting, stooping/kneeling, reaching, handling, speaking, hearing and seeing.
• The noise level in the working environment is usually quiet to moderate.
Base pay plus the opportunity to increase pay with Shift Differentials, Attendance, and Performance Incentives.
Job Type: Full-time
Salary: $15.00 /hour
Views: 15