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Customer Success Associate (Remote) - technical support - job employment

JobPosting
City: Sacramento
Date: 08 Jan 2018
Category: Technical Support

Do you have a habit of smiling while talking on the phone?
Do you live for helping people?
Do you dream in shades of customer satisfaction?
Oh yeah? Then we'd LOVE to talk to you!


Spire (www.spire.io) is a San Francisco-based health technology start-up that was born out of Stanford University on a mission to empower people to feel their best, each and every day, by taking control of their physical and mental well-being. Over the past 3 years since our inception, we've been featured in mainstream press including the Wall Street Journal, Good Morning America, and more! You may also have seen us sold in Apple Retail stores, globally.

We are looking for self-disciplined, enthusiastic candidates to fill our open CSA roles with proven success in developing lasting customer success with our customers. Our customers use Spire to improve their health and wellbeing, develop mindfulness, reduce stress, and improve their productivity and focus at work. They range in age from about 25-65 and skew more towards women-- but both genders are represented.

We have a new and exciting product that has won awards, is in the 3 top-selling wearables on Amazon.com, and garnered great reviews. Our ~30 member team's primary focus is creating amazing customer experiences and success stories. Our support hours are 9am-5pm PT and we are a busy team managing both calls, email, social media interactions with customers and order fulfillment.

About you: You're detail-oriented, respectful, and kind- Based in the extended SF and/or SAC-area- You can work remotely from home but are also available to come into our SF-based office on occasion. You have a steady, positive disposition and genuinely enjoy interfacing with customers over the phone and via email. You preferably have experience troubleshooting iOS and Android devices. You speak + write in great English- You're a great communicator with customers, CS colleagues, and company stakeholders (product, marketing, and engineers)

If you are interested please send along your resume in reply to this position listing


Please note this position is a remote, 6 month contract term with the possibility of long term extension and conversion to FT for the right candidate.

Thank you for your interest -- we're looking forward to hearing from you!

Job Type: Contract.
Job Location: San Francisco - Bay Area or Sacramento Area
Compensation: $15/hour
Duration: 6 months
Required experience: Customer Service: 2+ years Technical Troubleshooting: 2+ years
Additional experience with: Multilingual Support, Troubleshooting Android, iOS and Bluetooth
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